Our Desktop/Loptop Annual Maintenance Plan

Standard
Premium
Platinum
On -site support 12-Months
Yes
Yes
Yes
Unlimited Report Support
Yes
Yes
Yes
Software Support
No
Yes
Yes
Printer & Networking Support
No
Yes
Yes
Antivirus & Virus Removal
Optional
Yes
Yes
Free Visits Per Year
6
12
24
Discount On Spares
Yes
Yes
Yes
AMC Charges Per Desktop
1000
1400
1600
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CCTV AMC Plan

Silver Plan

CCTV Comprehensive Maintenance Plan

* Labour Charge Free, There will be a charge for all faulty or replacements parts that been purchased outside the Two Year warranty period.

4 Cameras @ 4000/-

8 Cameras @ 6000/-

16 Cameras @ 9000/-

Platinum Plan

CCTV Comprehensive Maintenance Plan

* In addition to above covers mechanical breakdown of cameras, power supply, lenses and DVR, the replacements of equipment is at the discretion of the company.

4 Cameras @ 9500/-

8 Cameras @ 14500/-

16Cameras @ 21500/

CCTV Maintenance Checklist

To help maintain your CCTV system, Caught on Camera have put together this checklist of everything you need to know.

AMC service for CCTV cameras

  • 12 On-site Services. (One Service Every Month)
  • Testing and readjustment of focus and video level on all camera on a monthly basis.
  • Testing of external cameras housings including de-misters where appropriate on a monthly basis
  • Cleaning of all camera lenses and housings where appropriate on a monthly basis.
  • Test of all photocells and infrared lamps for correct operation on a monthly basis.
  • Clean all video display monitors with anti-static solution on a monthly basis.
  • Adjust video time & date display as required, and check equipment settings.
  • Test all remote data transmission equipment, ensuring correct operation on a monthly basis.
  • Telephonic Tech Support.
  • Chat Support.
  • Remote Support.
  • Spare parts would cost extra.
  • Non comprehensive AMC plan.
  • Comprehensive AMC plan.

Camera Lens

  • Check the camera lens is focused and adjusted properly
  • Check the camera view hasn’t been knocked off path and you can see your property perimeter clearly
  • Clean any dust or marks off the camera lens with a can of compressed air and wipe down the camera casing with a microfibre cloth
  • Check that the motion detection sensors are working, if you have them
  • Use your controller to check that the camera’s functions, such as zoom and pan are working correctly
  • Trim back any foliage that may be obscuring the view
  • Check that the cameras are securely attached to the wall

Wiring

  • Check wiring for any wear and tear or exposed wires
  • Check for loose wires
  • Check that you’re getting a clear transmission of sound and picture with no distortion

Monitors

  • Check that the monitors are showing a clear picture and that the brightness and contrast settings are correctly adjusted
  • Check all of your switches and individual equipment are functioning fully
  • Clean all monitors and equipment of dust and grime with a microfibre cloth and a weak cleaning solution
  • Check cables leading from the equipment are in good condition and that there are no weak connections
  • Check that the correct time and date stamp is set